Frequently asked questions.

We require 48 hours’ notice for all cancellations or changes. Appointments cancelled with more than 48 hours’ notice keep their deposit on file for future use. Anything less than 48 hours forfeits the deposit, and same-day cancellations are treated as no-shows.

Cancellations and changes are only accepted by phone call or text message to 410-538-2256. We are unable to accept changes through email, the Jane App, or social media — those messages aren’t monitored quickly enough to honor the cancellation window.

All appointments require a deposit at the time of booking:

• Standard appointments — $150
• Medical consultations — $150 (the deposit functions as your consult fee)
• Procedural appointments — $250 to secure the treatment date

Deposits are applied to your visit at the time of service when our policies are followed.

We offer an 8-minute grace period. If you arrive later than that and we can no longer accommodate the appointment as planned, it’s treated as a same-day cancellation (no-show). This protects the providers and the patients scheduled after you.

No-shows are charged 100% of the scheduled service fee to the card on file. Same-day cancellations are considered no-shows under our policy.

Your deposit stays on file and can be applied toward any future appointment. No fee, no penalty.

All outstanding balances — including no-show and late cancellation fees — must be paid in full before future appointments or product purchases can be scheduled. Active treatment plans are paused until the account is current.

All fees are non-refundable, non-transferable, and non-negotiable. No exceptions. This policy exists to protect provider time and ensure every patient has access to the schedule they’ve booked.

Your appointment time is reserved just for you. A missed visit leaves a hole in the provider’s day that could have served another patient. The 48-hour window exists so we can offer the slot to someone else if you can’t make it — and so we can keep delivering the premium, unrushed experience every patient deserves.

Yes. We partner with Cherry for flexible patient financing — apply in seconds with a soft credit check and no impact to your credit score. See our payment plan page for details, or apply directly at pay.withcherry.com/360envyaesthetics.